Offer your clients the gold standard in remote assistance

The proven remote audiology solution

Closer customer contact

74% of TeleCare professionals use the tool for closer contact with their customers and to offer them a better service.*

Higher satisfaction

7 out of 10 TeleCare professionals strongly agree that TeleCare increases patient satisfaction.**

Higher acceptance

Patients fitted with TeleCare have a 19% higher acceptance rate than patients fitted without TeleCare.***

*Sivantos survey 2019
**Article, Gisele Munhoes dos Santos, Ph.D. 2019: Achieving Excellence In Customer Service with TeleCare
***Article, Matthias Froehlich, PhD,Eric Branda, AuD, PhD,Dirk Apel, BS, 2020: User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance

Offer your client a flexible and modern service.
Get started today.

Try TeleCare. It's free!

How to work with TeleCare

How to register in TeleCare Portal
How to activate your clients for TeleCare
How to perform full live remote tuning via Connexx
How to perform basic remote tuning via TeleCare Portal
Client communication and monitoring via TeleCare
How to set up an organization in the TeleCare Portal

FAQs

  • The Signia hearing aids of your client should be compatible with TeleCare. Please note that TeleCare is compatible with the full Signia hearing aid portfolio (except Fun and Fast).
  • The smartpone of your clint should be compatible with the Signia app. Please check the Signia app website for the list of the compatible devices.
  • A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
The easy and intuitive setup process enable you to activate TeleCare within few minutes. Please follow the steps described in our Quick Guide.
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.

The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- certified. Sivantos has no access to your personal data.


The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).

We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.

Technical requirements and prerequisites to use TeleCare and full-life remote fine-tuning:

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Signia app

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Mobile devices compatible with the Signia app:

  • Apple devices: The Signia app is compatible with all Apple devices with the iOS version 9.3 and higher.
  • Android devices: The Signia app is compatible with most of the Android (Android 5.0 and higher) devices.

For the optimal stability of the app while using it with our Bluetooth hearing aids we recommend using the following Android devices:

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