Closer customer contact
74% of TeleCare professionals use the tool for closer contact with their customers and to offer them a better service.*
Offer your clients the gold standard in remote assistance
Remote Tuning
Ensure your clients feel comfortable with their hearing aids wherever there are. With TeleCare you can have any issues solved quickly by making adjustments remotely. TeleCare also allows you to communicate live via voice or video during the remote session.
CareChat
Stay in closer contact with your clients via chat messages, voice or video call. You can use TeleCare to communicate directly via your clients' smartphone. It takes less time than traditional practice visits and allows you to troubleshoot any problems as quickly and efficiently as possible.
Daily Satisfaction Ratings
Predict trial success with ease, by monitoring how your clients feel about their hearing experience on a daily basis. Clients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments and wearing time in TeleCare, so you can promptly intervene to help e.g. by remote tuning.
Hearing Lessons
Give your clients the opportunity to get to know their hearing aid at their own pace. They can rate their experience of the situations they are in, which makes the differences between devices visible - and clients feel listened too. making it much easier to select the right hearing aid.
The proven remote audiology solution
Higher satisfaction
7 out of 10 TeleCare professionals strongly agree that TeleCare increases patient satisfaction.**
Higher acceptance
Patients fitted with TeleCare have a 19% higher acceptance rate than patients fitted without TeleCare.***
User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance
Options to offer services and solutions based on electronic processes and communication have in recent years been increasingly explored within the entire healthcare industry.
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Achieving Excellence In Customer Service with TeleCare
A study involving 88 HCPs and more than 5600 first time users revealed the benefit of Signia TeleCare in creating higher hearing aid adoption rates with patients.
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*Sivantos survey 2019
**Article, Gisele Munhoes dos Santos, Ph.D. 2019: Achieving Excellence In Customer Service with TeleCare
***Article, Matthias Froehlich, PhD,Eric Branda, AuD, PhD,Dirk Apel, BS, 2020: User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance
Offer your client a flexible and modern service.
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Try TeleCare. It's free!
How to work with TeleCare
Technical requirements and prerequisites to use TeleCare and full-life remote fine-tuning:
FAQs TeleCare
- The Signia hearing aids of your client should be compatible with TeleCare. Please note that TeleCare is compatible with the full Signia hearing aid portfolio (except Fun and Fast).
- The smartpone of your clint should be compatible with the Signia app. Please check the Signia app website for the list of the compatible devices.
- A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
The easy and intuitive setup process enable you to activate TeleCare within few minutes. Please follow the steps described in our Quick Guide.
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.
The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- certified. Sivantos has no access to your personal data.
The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).
We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.