Stay in closer contact with your patients via chat messages, voice or video call. You can use TeleCare to communicate directly via your patients' smartphone. It takes less time than traditional clinic appointments and allows you to troubleshoot any problems as quickly and efficiently as possible.
Monitor acceptance success with ease, by tracking how your patients feel about their hearing experience on a daily basis. Patients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments and wearing time in TeleCare, so you can promtly intervene to help e.g. by remote tuning.
*Sivantos survey 2019
**Article, Gisele Munhoes dos Santos, Ph.D. 2019: Achieving Excellence In Customer Service with TeleCare
***Article, Matthias Froehlich, PhD,Eric Branda, AuD, PhD,Dirk Apel, BS, 2020: User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance
The data of your clinic as well as patients is completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation (GDPR) of the European Union. Moreover, the TeleCare Portal is TRUSTe- certified. Signia has no access to your personal data.
The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between Audiologists browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).