Proven real-time remote service for best-in-class trial success.
Increase your customer satisfaction by offering a more flexible service.
With TeleCare you achieve higher customer satisfaction by incorporating flexible working options into your workflow. Remote tuning, CareChat (including text message, phone call or video call), and virtual follow-ups allow for more communication and appointment options with your patients during the trial phase.
Benefit from greater trial success.
TeleCare allows you to predict the trial success more precisely as it improves the trial visibility via realistic lessons and daily satisfaction ratings. In that way, you get immediate and real-time feedback in case your patient is not satisfied with the devices so that you can intervene promptly to help him/her.
All patient data in your hand. Safe and TÜV-certified.
TeleCare is an acclaimed solution that you can use without any concern as we provide a certified and reliable system. You can be fully confident that your data is safely secured.
Help on the spot, much like a virtual home visit.
1. Rely on the most detailed data for a successful trial.
The ability to monitor indicators such as wearing time, program use, and situation classification allows you to better predict successful outcomes and intervene where neccessary.
- Tracks patients’ daily satisfaction
- Enables you to react more precisely
2. Provide the best support with full live remote tuning.
Deliver revolutionary customer care by solving issues remotely after the personal first fitting to keep the trial on track. Current instrument status on program, volume, situation classification and noise level helps you to fine tune the hearing aids optimally in any situation.
- Reduces interruptions ensuring better trial outcomes
- Avoids extra visits
- Doesn’t let simple issues ruin the trial
3. Communicate face-to-face with your customers, wherever they are.
Real-time video calls as well as text and voice CareChat capabilities enable easy and direct communication with your customers.
- Lowers the barrier to communicate
- Lets you troubleshoot any problems in the most efficient way
- Saves you time and appointments
For your customers:
The hearing care professional in the pocket
- Customized lessons to improve hearing success
- Daily satisfaction ratings to get immediate feedback
- Guided assistance to solve the problems on the spot
- Tutorial videos and explanations
- Remote control of hearing aids
- CareChat (text, phone call, video call) function for live communication
Download myHearing App
Why Signia TeleCare?
Today’s patients increasingly use technology in their daily life. While using their hearing aids they might face difficulties, requiring quick support from their hearing care professional. A solution is needed to connect the patient with their hearing care professional remotely and in real time.
Signia TeleCare is the proven solution for you to provide support during the trial phase and beyond. With TeleCare you can work more flexibly than ever before.
Through the myHearing App, patients can rate their hearing experience daily and provide valuable feedback on how satisfied they are with their hearing aids. Through TeleCare, you can contact them wherever they are via chat or video call. Like a virtual home visit, remote tuning allows the hearing care professional to address any issues on the spot.
Signia TeleCare increases business success by turning patients with hearing loss into satisfied customers.
Since its launch in October 2016, TeleCare has been used routinely by thousands of Hearing Care Professionals and patients around the world.
What are the technical prerequisites for TeleCare?
- An internet connection with standard DSL speed (16 Mbit/s) and upward
- A headset for an optimal call experience
- A webcam for two-sided video calls
If you don’t have a webcam installed, you can still have a one-sided video call (e.g. to check if your patient’s hearing instruments are correctly inserted).
- An Android cell phone or iPhone.
The minimum operating system requirements are Android 4.4 or iOS 11.1 for iPhone
- An internet connection on the cell phone (Wifi or mobile networks with a minimum of 4G speed)
- The myHearing app installed
How does the registration work?
Signia TeleCare is a professional tool for Hearing Care Professionals only. To ensure the tool’s proper use, your registration will be reviewed. During this process, we might contact you via the phone number or e-mail you provided.
Once the review is complete, you will receive a separate e-mail within three business days.
As soon as your registration for Signia TeleCare has been accepted, you can Login with your credentials and start offering your patients this new standard of care.
Is TeleCare free of charge?
Yes, TeleCare is currently completely free of charge, including a full range of function. TeleCare is also in continuous development, more features are being added frequently. Even today, you may send newsletters to certain patient groups or to conduct full remote finetuning via Connexx.
How is my patient data protected?
Your practice and patient data are completely safe. We have multiple certifications and are in conformance with General Data Protection Regulation of European Union. Furthermore the Telecare Portal is TRUSTe (link) and the myHearing app TÜV Süd (Link) certified. Sivantos has no access to your patient data.
How do you ensure my data and that of the patients is protected?
The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (using HTTPS).
How do you ensure that private patient information remains confidential?
We have made significant efforts to ensure that patient data is protected at all times. All data and all communication between servers and patients (web app, patient phone) is encrypted. Access to the TeleCare Portal is protected by a password for every employee in a practice. You and your patients can be fully confident about data security.