FAQs

Se våra FAQs för att finna svar på vanliga frågor kring Signias hörapparater, appar och tillbehör.

Signia Xperience

By analyzing more input the hearing aid can understand more about the environment you are in and how you are interacting with it to make intelligent choices. Of course the patient can always manual override these choices to suit their needs if desired.
Motion sensor technology has become extremely accurate and we use proven technology to give our sound processing reliable input. However, it is not just motion sensors alone but the addition of more powerful acoustic sensors that add a new sense and make our existing sense more powerful.
In exchange for a small increase in consumption due to the addition of the new motion-acoustic sensors and chip is that they get a smaller hearing instrument with more features and thus more benefit.
By placing the motion sensors directly in the hearing aids we benefit greatly by having the motion data always accessible so it can be tied to the core of the audiological processing. 
Styletto X is suitable for a large range of hearing loss covering mild, moderate and severe via the exchangeable miniReceivers 2.0.
Styletto X is available in all performance levels (7, 5, 3, 2, and 1).

Styletto X has the Lithium-Ion rechargeability technology which is heavily used in various big industries like consumer electronics, automobile, etc.
Lithium-Ion battery is currently the best rechargeability solution in hearing aid industry due to its:

  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • High usability/convenience for the user.

Fully charged Styletto hearing aids provide an:

  • Up to 19 hours daily runtime without streaming; and
  • Up to 16 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

A full charge of Styletto X takes 4 hours.

With “charging-on-the-go” provided by our ultra-slim portable charging case, charging is possible anywhere, free from plugs or cables. And only 30 minutes charging allows our wearers an:

  • Up to 5 hours additional regular use (without streaming); or
  • Up to 3 hours additional streaming time
Styletto charging case allows three full charges of your hearing aids “on the go”. This delivers an astounding 4 days* of user autonomy.

*based on 16 hours daily wearing time including 5 hours of direct streaming

Styletto has no onboard controls. It is remotely controllable via the Signia App or via miniPocket accessory.
Yes. With its high level of discretion, the new Silk X is “practically invisible”.
Yes. We offer a direct and very convenient remote control of your Silk X hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
With the Twin Phone functionality we offer, activated via the Signia app or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.
Yes. You can use Silk X together with CROS Silk X accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.
Pure Charge&Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).
A full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows you an up to 6 hours additional usage.
Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:
  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • Higher convenience for the hearing aid wearer.

Pure Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

  • Increased ease of use because exact placement of the device in the charger’s cradle is not required
  • No electronic contacts that can collect dirt and debris
  • Improved water, sweat and dust resistance
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*

Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices


Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure Charge&Go hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.

It´s compatible with the following hearing aids:

  • Pure Charge&Go X
  • Pure 312 X

It´s compatible with the following hearing aids:

  • Pure Charge&Go X
  • Pure 312 X

It´s compatible with the following hearing aids:

  • Silk X

Yes. CROS Pure 312 X and CROS Pure Charge&Go X are compatible with the Xperience devices mentioned above which support:

  • Direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard
  • Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. CROS Pure 312 X and CROS Pure Charge&Go X are compatible with the Xperience devices mentioned above which support audio streaming from your TV via our StreamLine TV accessory.
Yes. We offer a direct and very convenient remote control of your CROS Silk device via our Signia app, which is freely downloadable to your smartphone.
Yes, via our small and easy to use miniPocket remote control.

Signia Nx

Styletto passar från milda till måttliga hörselnedsättningar.

Många hörapparatsanvändare tycker inte om ljudet av sin egna röst eftersom det låter högt och onaturligt. Vår revolutionära OVP™-mätning (Own Voice Processing) ger dig en naturlig egen röst kombinerat med omgivningsljud anpassade efter din hörselsituation.

Styletto använder sig av litium-jon uppladdning som används idag i de flesta stora industrier.
Litium-jon batterier är för närvarande den bästa uppladdningsbara lösningen inom hörapparatsindustrin på grund av:

  • Längre daglig användningstid
  • Längre övergripande livstid
  • Kortare laddningstid och
  • Hög användbarhet / bekvämlighet för användaren.

Fullt laddade Styletto Connect ger:

  • upp till 19 timmars daglig användning utan streaming och
  • upp till 16 timmars användning med 5 timmars direktstreaming

Användningstiden för alla laddningsbara litium-jon batterier minskar med tiden. Under normala driftsförhållanden kommer laddcellen att behålla minst 80% av sin kapacitet efter 2 års användning. Observera att batteriets prestanda varierar beroende på individuella användningsmönster och miljöförhållanden.

Full laddning tar ca. 3 timmar.

Med den medföljande portabla laddaren kan laddning ske överallt, utan att ansluta till någon strömkälla.
Endast 30 minuters laddning ger våra användare:

  • upp till 5 timmars ytterligare användning eller
  • upp till 3 timmars ytterligare streaming

Styletto portabla laddare ger tre fulla ”on-the-go” laddningar av dina hörapparater. Detta ger en förbluffande 4 dagars användning*.

*Baserat på 16 timmars daglig användning med 5 timmar direktstreaming

Styletto har inga vippkontroller. Den fjärrstyrs via myControl App eller via miniPocket-tillbehör.

Yes. With its high level of discretion (20% smaller than its predecessor), the new Silk is “practically invisible”.
Yes. We offer a direct and very convenient remote control of your Silk hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
With the Twin Phone functionality we offer, activated via the Signia app or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.
Yes. You can use Silk together with  CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.
Pure Charge&Go är lämplig för alla grader av hörselnedsättningar (mild, måttlig, svår och grav).

  • upp till 21 timmar daglig användning utan streaming och
  • upp till 19 timmars daglig användning med 5 timmars streaming.

Användbarheten för alla laddningsbara litiumjonbatterier minskar med tiden. Uppskattningarna är baserade på nytt litiumjonbatteri. Under normala driftsförhållanden behåller batteriet upp till 80% av sin ursprungliga kapacitet efter 2 års användning. Observera att batteriprestanda varierar beroende på individuella användningsmönster och miljöförhållanden.

En full laddning tar 4 timmar.

Ja. Endast 30 minuters laddning ger användaren upp till 6 timmar extra användning.

Litium-jon battericell är det bästa uppladdningsbara alternativet på marknaden på grund av:

  • Längre daglig batteritid
  • Längre batteritid överlag
  • Kortare laddningstid tillsammans med snabbladdnings alternativet, och
  • Mindre komplexitet

Pure Charge&Go erbjuder unik revolutionerande trådlös induktiv uppladdning med följande fördelar:

  • Ökad användarvänlighet då exakt placering i laddaren inte krävs
  • Inga elektroniska kontakter som kan samla skräp och smuts
  • Förbättrad resistens mot vatten, svett och damm

Många hörapparatsanvändare gillar inte ljudet av sin egen röst då det låter starkt och onaturligt. Vår revolutionerande OVP-funktion (Own Voice Processing) erbjuder dig en naturlig upplevelse av egna rösten kombinerat med optimalt hörande av alla andra ljud för den mest bekväma och naturliga lyssningsupplevelsen.

Ja. Med Pure Charge&Go kan du använda direkt ljudstreaming från iOS (Apple)-enheter med ”made-for-iPhone”-standard (MFi). Ljudstreaming från andra enheter (Android smartphones, äldre Apple produkter, PC, laptops och andra Bluetooth-enheter) är möjligt via vår StreamLine Mic.

Klicka här för en lista över made-for-iPhone kompatibla Apple-enheter

 

Ja. Med vårt StreamLine TV tillbehör kan du streama från din TV direkt in i dina Pure Charge&Go hörapparater.

Det finns en tryckknapp på hörapparaterna för manuellt reglage men du kan också styra hörapparaterna via Signia App som går att ladda ned gratis via din smartphone.

Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Pure 10 is suitable for a broad range of hearing loss (mild, moderate and severe).
Yes. We offer a direct and very convenient remote control of your Pure 10 hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
Thanks to its Speech Quality, the new Pure 10 enables you to hear speech clearly in all situations through sophisticated microphones and advanced noise suppression technologies. This makes it easier for you to understand your conversation partner, even in very noisy environments such as a restaurant or a conference.
No. Streaming functionalities are not supported by Pure 10.
Pure 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
If you use Bluetooth connectivity functions (e.g. direct audio streaming) very frequently and battery life/wearing time is very important to you, Pure 13 delivers up to 7 days wearing time with one single battery (based on a 16 hour day with 6 hours streaming). This is the longest streaming time in the market.
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Pure 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the lost of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 13 hearing aids.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Yes. Tele-Coil is optionally available with Pure 13. Additionally, you can order Tele-Coil in any color available for Pure 13, i.e. without any color limitation.
Motion Charge&Go is suitable for a wide range of hearing loss (mild, moderate or severe).

Fully charged Motion Charge&Go hearing aids provide an:

  • Up to 21 hours daily runtime without streaming; and
  • Up to 19 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

A full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows up to 6 hours additional usage.

Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:

  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • Higher convenience for the hearing aid wearer.

Motion Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

  • Increased ease of use because exact placement of the device in the charger’s cradle is not required
  • No electronic contacts that can collect dirt and debris
  • Improved water, sweat and dust resistance 
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion Charge&Go hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia App, which is freely downloadable onto your smartphone.
Motion 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Motion 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion 13 hearing aids.
Yes. Tele-Coil is optionally available with Motion 13. Additionally, you can order Tele-Coil in any color available for Motion 13, i.e. without any color limitation.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Insio Nx ITC/ITE is suitable for a wide range of hearing loss (mild, moderate or severe).
Yes. With your Insio Nx ITC and ITE devices, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click hear for the list of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Insio ITC and ITE hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
Yes. Insio Nx ITC and ITE are compatible with our CROS Pure 312 Nx accessory, which enables to use them in case you have a one-sided hearing loss.

Ja. Vi tillhandahåller en direkt och mycket bekväm hantering av dina Insio hörapparater med vår Signia App, som du kan ladda ner gratis på din smartphone.

Ja. Vår fjärrkontroll, miniPocket, är väldigt bekväm och liten i storlek.

Med TwinPhone-funktionen, som du kan byta till med en valbar tryckknapp, Signia App eller miniPocket kan du höra ett samtal i båda hörapparaterna om telefonen hålls nära en hörapparat. Musik och TV-streaming stöds inte.

Ja. Du kan även använda Insio med vår nya CROS-sändare CROS Silk Nx. De är kompatibla med varandra och ger utmärkt ljudkvalitet och högsta diskretion.

The CROS Pure Charge&Go Nx is compatible with the following hearing aids:

  • Pure Charge&Go Nx 7/5/3 Nx
  • Motion Charge&Go Nx 7/5/3 Nx

Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx hearing aids, mentioned in the FAQ above, which support:

  • Direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard, and
  • Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx hearing aids, mentioned in the FAQ above, which support audio streaming from your TV via our StreamLine TV accessory.
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*

A fully charged CROS Pure Charge&Go device provides up to 21 hours daily runtime.


The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

Full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows up to 6 hours additional usage.

Den nya CROS Pure 312 Nx är kompatibel med följande enheter:

  • Pure 312 Nx
  • Pure 13 Nx
  • Motion 13 Nx
  • Motion 13P Nx

Ja. CROS Pure 312 Nx är kompatibel med Signia Nx hörapparater som stöder:

  • direktstreaming från iOS-enheter (Apple) med “Made for iPhone (MFi) hearing aids”-märke och
  • streaming från andra mobila enheter (Android-enheter, äldre Apple-enheter, PC:s och andra Bluetooth-enheter) via våra StreamLine Mic-tillbehör.

Ja. CROS Pure 312 Nx är kompatibel med Signia Nx hörapparater som stöder streaming från din TV via våra StreamLine TV-tillbehör.

Många hörapparatanvändare gillar inte ljudet av sin egen röst då det låter starkt och onaturligt. Vår revolutionerande OVP-funktion (Own Voice Processing) erbjuder dig en naturlig upplevelse av din egen röst kombinerat med optimalt hörande av alla andra ljud för den mest bekväma och naturliga lyssningsupplevelsen.

Det finns en vippkontroll på hörapparaterna för manuellt reglage, men du kan också styra hörapparaterna via Signia App som går att ladda ned gratis via din smartphone.

De nya CROS Silk Nx är kompatibla till följande hörapparater:

- Signia Silk Nx

Ja absolut. Vår nya CROS Silk är den minsta lösningen i sin klass.

Ja. Vi erbjuder en direkt och väldigt bekväm fjärrkontroll till dina CROS Silk hörapparater via Signia App som finns att ladda ned gratis till din smartphone.

Ja. Vår miniPocket erbjuder också ett väldigt smidigt fjärrkontrolls alternativ.

Signia app / TeleCare

All Signia Xperience hearing aids with Bluetooth.  
Yes.  The Signia Assistant available for all performance levels

The Signia Assistant can apply solution to common issues by changing the following parameters of the first program of the hearing aids:

  • Own Voice Processing
  • Dynamic Soundscape Processing (DSP)
  • Gain/Compression

Yes.

There is a reset button for both you in Connexx and for the wearer in the app. This reverts the settings back to the original hearing aid fitting. To know more, please check the “Signia Assistant How-To” document available for download on this page.

There are several reasons why the Signia Assistant might not be available: 

  • Your client doesn't have an Xperience hearing aid with Bluetooth paired with the app.
  • Signia Assistant is not available in your country (please contact your Signia representative to know which countries Signia Assistant is available in).
  • Hearing aids were fitted before Signia Assistant was released (If this is the case, see Q7).
No datasource set, or datasource is wrong template type (or context item, if no datasource set)

Yes, you need to connect the devices to Connexx, then go to the configuration page; there’s a checkbox for activating the Signia Assistant for previously fitted devices (pre-Signia Assistant).

If you’re using TeleCare, please ask your local contact how this can be utilized.

No. The processing power and neural network is hosted online, and there is not an offline solution. This also ensures that the knowledge encapsulated in it is always up to date. 
Yes, with the natural limitations in terms of tools for a monaural fitting.  
Signia cannot trace any personal information at all. The whole system is 100% anonymized, and only big group data is analyzed; no individual data is collected. This is extremely important and the basis for the whole system. We couldn’t have such a system if anything was traceable. Our “Privacy Policy” is displayed in the App (Settings->Imprint->Privacy policy).

Signia-appen går att ladda ner utan kostnad från Apple App Store och Google Play Store på alla kompatibla iOS- och Android-enheter.

Signia-appen är kompatibel med den fullständiga Signia hörapparatsportfolion.

Signia-appen är kompatibel med de flesta Android- (Android 5.0 och senare) och Apple-enheter (iOS version 9.3 och senare). Du hittar en lista över rekommenderade Android-enheter för optimal app-stabilitet på Signia-appens webbplats. 

Med Signia-appen kan du:

  • ändra hörprogram och mikrofonens volymnivå,
  • justera ljudbalansen (bas och diskant),
  • justera Tinnitus-terapisignalen (om tillgängligt),
  • justera riktningen för hörapparatens mikrofoner individuellt med 360° Spatial Configurator,
  • hantera dina ljudströmningsenheter (t.ex. StreamLine TV-, StreamLine Mic-, CROS-enheter etc.) och styra deras volym diskret,
  • hålla närmare kontakt med din audionom och få individuell fjärrsupport via TeleCare (kräver en föregående aktivering av din audionom).

Som ett resultat erbjuder Signia-appen dig en rad olika individuella inställningsmöjligheter för ännu mer anpassning av din hörselupplevelse.

Beroende på operativsystem på din mobila enhet, samt din typ av hörapparat, kan Signia-appen kräva vissa initiala tillstånd, som:

  • ta emot meddelanden
  • ta emot meddelanden från din HCP
  • åtkomst till motion- & fitness-aktivitet
  • att förbättra din lyssnarupplevelse samtidigt som du rör dig, går eller utför någon annan aktivitet
  • att få åtkomst till platstjänster:
  • att använda identifieringsfunktionen för aktivitet/rörelse/gång
  • att ha appen igång i bakgrunden (obs: ingen platsdata överförs!)
  • att få åtkomst till kameran, ljud, bilder, media och filer
  • att ta emot videosamtal från din audionom (tillgänglig efter föregående aktivering av din audionom).
  • The Signia hearing aids of your client should be compatible with TeleCare. Please note that TeleCare is compatible with the full Signia hearing aid portfolio (except Fun and Fast).
  • The smartpone of your clint should be compatible with the Signia app. Please check the Signia app website for the list of the compatible devices.
  • A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
The easy and intuitive setup process enable you to activate TeleCare within few minutes. Please follow the steps described in our Quick Guide.
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.

The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- certified. Sivantos has no access to your personal data.


The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).

We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.

Accessories

Deep-discharge cycles are not required for lithium-ion batteries. The best practice is to charge your hearing aids every night and unplug your charger while not charging.
No. Thanks to our specially developed charging method, fast charging does not have any negative effect on the battery life of your hearing aids.
Yes, it is safe to wear these lithium-ion rechargeable hearing aids on a plane and to bring the charger on board. It is also safe to carry the hearing aids and/or charger in your luggage.
For this, we recommend that you check the requirements of your shipping provider.
You can find the list of all compatible Apple devices as well as Signia hearing aids by clicking on the link below. 
Made for iPhone hearing aids
Yes, with Signia hearing aids you will be able to stream the sound into both ears and enjoy the stereo sound quality.
If you get a phone call while you are streaming music, then you will hear the ringtone of the phone call and the music streaming will be paused automatically. As soon as the call has ended, the music streaming continues from the point where it has been paused.
In case you have a non-Apple mobile device with Bluetooth functionality, you can still enjoy audio streaming by using our StreamLine Mic accessory.

Just nu är StreamLine Mic kompatibel med alla hörapparater från plattformen Signia Nx med Bluetooth-uppkoppling.

StreamLine Mic möjliggör direkt uppkoppling till följande enheter:

  • Android-enheter med Bluetooth
  • Apple-enheter med Bluetooth
  • PCs, laptops och äldre telefoner med Bluetooth

För alla enheter nämnda ovanför krävs Bluetooth FW-version 4.2 eller senare.

Nej, du behöver inte en app för att kunna använda StreamLine Mic. Dock så kan du använda myControl App (från och med version 2.2 och senare) som en fjärrkontroll för att styra mikrofonens volym.

Fjärrstyrningen av volymen i StreamLine Mic är tillgänglig i myControl App från och med version 2.2

Nej, du behöver inget särskilt lyssningsprogram för att använda StreamLine Mic. På detta sätt är StreamLine Mic en enkel och användarvänlig lösning.

Nej, StreamLine Mic behöver inte aktiveras i Connexx. På detta sätt är StreamLine Mic en enkel och användarvänlig lösning.

StreamLine mic kan paras med max åtta (8) Bluetooth-enheter. Dock så kan bara en (1) Bluetooth-källa användas och vara aktiv åt gången. Parning görs endast en gång. StreamLine Mic ansluter automatiskt till den Bluetooth-enhet som är närmast. För att byta till en annan enhet ska Bluetooth stängas av i den aktiva enheten.

Currently, StreamLine TV is compatible with Signia Xperience and Signia Nx hearing aids with Bluetooth.

No, you do not necessarily need an app to use the StreamLine TV. However, you can use the Signia app as a remote control:

  • To adjust the volume, and
  • To start streaming remotely without any need to have a dedicated hearing program for TV streaming.

Learn more about the Signia app

Yes. You can pair an unlimited number Bluetooth hearing aids with your StreamLine TV at the same time and you can stream to them at the same time as well.

No, you cannot pair your hearing aids with multiple StreamLine TVs at the same time.

In order to be able to stream from another StreamLine TV at home, you have to re-pair your hearing aids with it (turn the hearing aids off and on – by opening and closing the battery door -, put your hearing aids onto the top side of the StreamLine TV and wait for app. 30 seconds).

StreamLine TV can be used without the Signia app.

In order to activate the TV Stream directly from the Nx Hearing Aids, please follow this workflow in Connexx:

If you fit any Nx instrument and you go to “Configuration” in Connexx you can set the Rocker Switch to “TV Stream” which automatically connects the hearing aid to the StreamLine TV.

This can be applied for short press and medium press.
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