The 24/7 Signia Assistant is the smart way to better address your patients' needs

Imagine being able to accompany your patient every single step of their hearing journey outside your office?
Now you can – with the revolutionary 24/7 Signia Assistant.

Signia Assistant - Helping your customers 24/7

24/7 Signia Assistant is the smart new way to better address your patients’ needs. It acts as an extension of yourself so you can see the challenges they experience in their daily life. It also supports them in optimizing their hearing experience with confidence, as 93% of hearing aid wearers say the Assistant boosts their confidence to rely on their hearing aids and lets them feel more in control of their hearing success.¹

Via the Signia app on your patients’ smartphone – available for both iOS and Android – the advanced artificial intelligence of 24/7 Signia Assistant supports them around the clock in the form of intuitive text-based dialogue. Easy to use, it offers small sound adjustments when needed and how-to videos to answer handling questions. All they need is their Signia X or AX hearing aids² and the app.

The world’s first deep neural network for hearing aids

The 24/7 Signia Assistant is a highly intelligent system that is inspired by the way the human brain’s neural network solves challenges. It learns from every interaction, conducted completely anonymously. With its live artificial intelligence deep neural network, the Assistant ensures that the end-user always gets the best possible solution for any given situation, always tailored to their specific needs and preferences.

This marks a revolution in hearing care, moving from assumptions to data-driven knowledge and away from a one-size-fits-all approach to precisely tuned hearing for every individual.

As a result, 93% of 24/7 Signia Assistant users regard it as a meaningful innovation that raises their satisfaction with their hearing aids in difficult listening situations.¹ In this way, the Assistant delivers the next level in modern optimized care.

Full transparency and integration in the Connexx fitting software

In Connexx, you are able to see all the adjustments that the 24/7 Signia Assistant made since your last session. You can view details about each specific interaction: the situation your patient was in at a particular date and time, the issue that required assistance, and the solution implemented by the Assistant.
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A game-changing solution

When getting fitted with hearing aids for the first time, there’s a lot of information to take in. Many new wearers feel insecure in handling and cleaning their devices when they get home. Some even stop using the hearing aids if a problem occurs. As a result, you can often find yourself repeating information and instructions during follow-up appointments.

The 24/7 Signia Assistant resolves these issues brilliantly. It provides your patients with easy answers to all questions on handling, including showing them helpful videos in the app that are relevant to their specific device. In this way, people get the support they need during the entire onboarding process and you can spend the time at follow-up appointments more effectively.

By providing tailored settings specific to each individual, the 24/7 Signia Assistant increases the benefit of the hearing aids, according to 87% of wearers.¹ Strongly perceived as a meaningful innovation, the Assistant also drives sales because an overwhelming 87% of consumers would choose hearing aids with such an assistant when buying new devices.¹

After using the 24/7 Signia Assistant and experiencing its benefits, 8 out of 10 people would recommend trying hearing aids with the Signia Assistant to a friend. Only Signia offers such a comprehensive and convincing solution, making the Assistant a great differentiator for your business.¹


¹ Hoydal EH, Fisher R-L, Wolf V, Branda E, Aubreville M. Empowering the wearer: AI-based Signia Assistant allows individualized hearing care. Hearing Review. 2020;27(7):22-26.
² Not compatible with Silk X

24/7 Signia Assistant: Your smart solution for more satisfied customers

With the 24/7 Signia Assistant you can:

  • Make your patients feel in control and confident that they can get support 24/7
  • Increase your patient satisfaction and conversion rate with the power to address new and experienced hearing aid wearers’ needs more accurately
  • Increase the quality of follow-up appointments through a new level of real-world usage insights
  • Fine-tune with ease by seeing exactly how your patients choose to personalize their hearing experience
  • Free up your time by reducing the amount of avoidable return visits through easy guidance and minor adjustments
To enjoy all these benefits, encourage your patients to use the Signia app – it’s a small effort to ensure a big reward for you and for them.

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FAQs Signia Assistant

All Signia Xperience and AX hearing aids with Bluetooth®.  Excludes CROS and BiCROS fittings.
Yes. The 24/7 Signia Assistant available for all performance levels

The 24/7 Signia Assistant can apply solution to common issues by changing the following parameters of the first program of the hearing aids:

  • Own Voice Processing
  • Dynamic Soundscape Processing (DSP)
  • Gain/Compression


There is a reset button for both you in Connexx and for the wearer in the app. This reverts the settings back to the original hearing aid fitting. To know more, please check the “Signia Assistant How-To” document available for download on this page.

There are several reasons why the 24/7 Signia Assistant might not be available: 

  • Your patient doesn't have an Xperience or AX hearing aid with Bluetooth paired with the app.
  • 24/7 Signia Assistant is not available in your country (please contact your Signia representative to know which countries Signia Assistant is available in).
  • AX or Xperience hearing aids were fitted before 24/7 Signia Assistant was released.

Yes, you need to connect the devices to Connexx, then go to the configuration page; there’s a checkbox for activating the 24/7 Signia Assistant for previously fitted devices (pre-Signia Assistant).

If you’re using TeleCare, please ask your local contact how this can be utilized.

No. The processing power and neural network is hosted online, and there is not an offline solution. This also ensures that the knowledge encapsulated in it is always up to date. 
Signia cannot trace any personal information at all. The whole system is 100% anonymized, and only big group data is analyzed; no individual data is collected. This is extremely important and the basis for the whole system. We couldn't have such a system if anything was traceable. Our "Privacy Policy" is displayed in the App (Settings->Imprint->Privacy policy).
Signia cannot trace any personal information at all. The whole system is 100% anonymized, and only big group data is analyzed; no individual data is collected. This is extremely important and the basis for the whole system. We couldn’t have such a system if anything was traceable. Our “Privacy Policy” is displayed in the App (Settings->Imprint->Privacy policy).
Face Mask Mode is designed to compensate for the effects that face masks have on speech clarity.  Face masks dampen some of the important speech sounds, and Face Mask Mode boosts those sounds and increases overall focus on speech to help Xperience users more easily understand speech coming through a face mask.  It is easily activated and deactivated by tapping a button next to the volume control slider.

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