Stay in closer contact with your clients via chat messages, voice or video call. You can use TeleCare to communicate directly via your clients' smartphone. It takes less time than traditional practice visits and allows you to troubleshoot any problems as quickly and efficiently as possible.
Predict trial success with ease, by monitoring how your clients feel about their hearing experience on a daily basis. Clients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments and wearing time in TeleCare, so you can promptly intervene to help e.g. by remote tuning.
Give your clients the opportunity to get to know their hearing aid at their own pace. They can rate their experience of the situations they are in, which makes the differences between devices visible - and clients feel listened too. making it much easier to select the right hearing aid.
*Sivantos survey 2019
**Article, Gisele Munhoes dos Santos, Ph.D. 2019: Achieving Excellence In Customer Service with TeleCare
***Article, Matthias Froehlich, PhD,Eric Branda, AuD, PhD,Dirk Apel, BS, 2020: User Engagement with Signia TeleCare: A Way to Facilitate Hearing Aid Acceptance
The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- certified. Sivantos has no access to your personal data.
The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).