FAQs

Check our FAQs to find answers to common questions about Signia hearing aids, apps and accessories.

Signia AX will initially be available in the Pure Charge&Go AX, Pure Charge&Go T AX and CROS Pure Charge&Go AX. More form factors will follow on the Signia AX platform.
Yes.  Signia AX can connect to the Signia app which is available for both iOS and Android. Signia AX can also stream audio from iPhones, as well as from compatible Android devices via ASHA.
Yes. OVP detects when the wearer is speaking and immediately shifts the processing pathway to ensure a natural, comfortable perception of the wearer's own voice.
Yes. OVP detects when the wearer is speaking and immediately shifts the processing pathway to ensure a natural, comfortable perception of the wearer's own voice.
Yes. OVP detects when the wearer is speaking and immediately shifts the processing pathway to ensure a natural, comfortable perception of the wearer's own voice.
The powerful processing engine of Signia AX allows an Augmented TrueEar mic mode that can reproduce and emphasize the effects of the natural pinna better than ever before, emphasizing the difference between front and back sounds to improve localization cues for hearing aid wearer.
Pure Charge&Go AX and Pure Charge&Go T AX are suitable for all levels of hearing loss (mild, moderate, severe or profound).
A full charge takes approximately four hours. 

Yes. 30 min fast charge gives approx. 6* additional hours for Pure Charge&Go AX and approx. 9* additional hours for Pure Charge&Go T AX.

*exact time depends on many factors and will vary

Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:

  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • Higher convenience for the hearing aid wearer.
Yes. With Pure Charge&Go AX and Pure Charge&Go T AX, you can use direct audio streaming from iOS (Apple) devices with the “made-for-iPhone (MFi)" hearing aid standard as well as certain Android devices using the ASHA standard. Audio streaming from other mobile devices (Android smartphones without ASHA, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. With our StreamLine TV accessory, you can stream from your TV directly to Pure Charge&Go AX and Pure Charge &Go T AX hearing aids.
There is a rocker switch push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone, or via our small and easy-to-use miniPocket remote control.
It is compatible with Pure Charge&Go AX and Pure Charge&Go T AX.

Yes. CROS Pure Charge&Go AX is compatible with the AX devices mentioned above which support:

  • direct streaming from iOS (Apple) devices using “made-for-iPhone (MFi)” capability as well as certain Android smart phones via the ASHA protocol.
  • audio streaming from other mobile devices (Android smartphones without ASHA, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes.  CROS Pure Charge&Go AX is compatible with the AX devices mentioned above which support audio streaming from your TV via our StreamLine TV accessory.
Yes. We offer a direct and very convenient remote control via our Signia app, which is freely downloadable to your smartphone.
There is a rocker switch push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone, or via our small and easy-to-use miniPocket remote control.

Signia Xperience

By analyzing more input the hearing aid can understand more about the environment you are in and how you are interacting with it to make intelligent choices. Of course the patient can always manual override these choices to suit their needs if desired.
Motion sensor technology has become extremely accurate and we use proven technology to give our sound processing reliable input. However, it is not just motion sensors alone but the addition of more powerful acoustic sensors that add a new sense and make our existing sense more powerful.
In exchange for a small increase in consumption due to the addition of the new motion-acoustic sensors and chip is that they get a smaller hearing instrument with more features and thus more benefit.
By placing the motion sensors directly in the hearing aids we benefit greatly by having the motion data always accessible so it can be tied to the core of the audiological processing. 
Signia Active is suitable for individuals with mild to severe hearing loss.
Signia Active is available in two performance levels - Active and Active Pro.
Signia Active is powered by a Lithium-ion rechargeable battery. It is designed for full flexibility and independence with the pocket-sized Signia Active charger which allows charging on-the-go. The hearing aids are fully protected inside the charging case, which fits easily into a pocket or purse. The charging case itself also has a lithium-ion rechargeable battery and will keep the Active devices topped up with charge when they are placed back in the case, so that they are always ready to use. The charger itself can be recharged wirelessly using Qi charging technology or via a USB-C cable.
Signia active provides up to 26 hours of listening, or 23 hours of listening with 2 hours of streaming.
It takes approximately 4 hours to fully charge.
Yes. A 30-minute fast charge provides 5 hours of regular listening or 3 hours of streaming.
It takes approximately 3 hours to fully charge the Signia Active case via a USB-C cable, or 5 hours via Qi wireless.
A fully charged case can provide up to three full charges for a pair of Signia Active devices.
Signia Active has no onboard controls. It is remotely controllable via the Signia app or via miniPocket accessory.
Yes. With Signia Active, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops, and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. With our StreamLine TV accessory, you can stream from your TV directly to your Signia Active devices.

With three models - X, P, and SP - there is a Motion device suitable for all levels of hearing loss, from mild to profound.

A full charge takes approximately 4 hours.

Yes. A 30-minute fast charge will provide the following additional hours of usage:

- Motion X - an additional 6 hours of regular listening, or an additional 3 hours of streaming.

- Motion P X - an additional 7 hours of regular listening, or an additional 4 hours of streaming.

- Motion SP X - an additional 4 hours of regular listening, or an additional 3 hours of streaming.

Lithium-ion battery technology is currently the best rechargeability solution on the market due to its:

- Longer daily runtime,

- Longer overall lifetime,

- Shorter charging time (together with a fast charging option), and

- Higher convenience for the hearing aid wearer.

Yes. With Motion X, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. With Motion X, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app.
Styletto X is suitable for a large range of hearing loss covering mild, moderate and severe via the exchangeable miniReceivers 2.0.
Styletto X is available in all performance levels (7, 5, 3, 2, and 1).

Styletto X has the Lithium-Ion rechargeability technology which is heavily used in various big industries like consumer electronics, automobile, etc.
Lithium-Ion battery is currently the best rechargeability solution in hearing aid industry due to its:

  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • High usability/convenience for the user.

Fully charged Styletto hearing aids provide an:

  • Up to 19 hours daily runtime without streaming; and
  • Up to 16 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

A full charge of Styletto X takes 4 hours.

With “charging-on-the-go” provided by our ultra-slim portable charging case, charging is possible anywhere, free from plugs or cables. And only 30 minutes charging allows our wearers an:

  • Up to 5 hours additional regular use (without streaming); or
  • Up to 3 hours additional streaming time
Styletto charging case allows three full charges of your hearing aids “on the go”. This delivers an astounding 4 days* of user autonomy.

*based on 16 hours daily wearing time including 5 hours of direct streaming

Styletto has no onboard controls. It is remotely controllable via the Signia App or via miniPocket accessory.
Yes. With its high level of discretion, the new Silk X is “practically invisible”.
Yes. We offer a direct and very convenient remote control of your Silk X hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
With the Twin Phone functionality we offer, activated via the Signia app or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.
Yes. You can use Silk X together with CROS Silk X accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.
Pure Charge&Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).
A full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows you an up to 6 hours additional usage.
Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:
  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • Higher convenience for the hearing aid wearer.

Pure Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

  • Increased ease of use because exact placement of the device in the charger’s cradle is not required
  • No electronic contacts that can collect dirt and debris
  • Improved water, sweat and dust resistance
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*

Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices


Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure Charge&Go hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.

Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices

Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.

It´s compatible with the following hearing aids:

  • Pure Charge&Go X
  • Pure 312 X

It´s compatible with the following hearing aids:

  • Pure Charge&Go X
  • Pure 312 X

It´s compatible with the following hearing aids:

  • Silk X

Yes. CROS Pure 312 X and CROS Pure Charge&Go X are compatible with the Xperience devices mentioned above which support:

  • Direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard
  • Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. CROS Pure 312 X and CROS Pure Charge&Go X are compatible with the Xperience devices mentioned above which support audio streaming from your TV via our StreamLine TV accessory.
Yes. We offer a direct and very convenient remote control of your CROS Silk device via our Signia app, which is freely downloadable to your smartphone.
Yes, via our small and easy to use miniPocket remote control.

Signia Nx

Styletto is suitable for mild to moderate hearing loss.
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with of all other sounds for the most pleasant, natural listening experience.

Styletto Connect has the Lithium-Ion rechargeability technology which is heavily used in various big industries like consumer electronics, automobile, etc.

Lithium-Ion battery is currently the best rechargeability solution in hearing aid industry due to its:

  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • High usability/convenience for the user.

Fully charged Styletto Connect hearing aids provide an:

  • Up to 19 hours daily runtime without streaming; and
  • Up to 16 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

Full charge takes app. 3 hours.

With “charging-on-the-go” provided by our ultra-slim portable charging case, charging is possible anywhere, free from plugs or cables. And only 30 minutes charging allows our wearers an:

  • Up to 5 hours additional regular use (without streaming); or
  • Up to 3 hours additional streaming time

Styletto Connect charging case allows three full charges of your hearing aids “on the go”. This delivers an astounding 4 days* of user autonomy.

*based on 16 hours daily wearing time including 5 hours of direct streaming

Styletto Connect has no onboard controls. It is remotely controllable via the Signia app or via miniPocket accessory.
Yes. With its high level of discretion (20% smaller than its predecessor), the new Silk is “practically invisible”.
Yes. We offer a direct and very convenient remote control of your Silk hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
With the Twin Phone functionality we offer, activated via the Signia app or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.
Yes. You can use Silk together with  CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.
Pure Charge&Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).
  • Up to 21 hours daily runtime without streaming; and
  • Up to 19 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performancewill vary depending on individual usage patterns and environmental conditions.

A full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows you an up to 6 hours additional usage.

Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:

  • Longer daily runtime
  • Longer overall lifetime
  • Shorter charging time (together with a fast charging option), and
  • Higher convenience for the hearing aid wearer.

Pure Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

  • Increased ease of use because exact placement of the device in the charger’s cradle is not required
  • No electronic contacts that can collect dirt and debris
  • Improved water, sweat and dust resistance
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*
Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure Charge&Go hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Pure 312 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Pure 312, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 312 hearing aids.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Pure 10 is suitable for a broad range of hearing loss (mild, moderate and severe).
Yes. We offer a direct and very convenient remote control of your Pure 10 hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
Thanks to its Speech Quality, the new Pure 10 enables you to hear speech clearly in all situations through sophisticated microphones and advanced noise suppression technologies. This makes it easier for you to understand your conversation partner, even in very noisy environments such as a restaurant or a conference.
No. Streaming functionalities are not supported by Pure 10.
Pure 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
If you use Bluetooth connectivity functions (e.g. direct audio streaming) very frequently and battery life/wearing time is very important to you, Pure 13 delivers up to 7 days wearing time with one single battery (based on a 16 hour day with 6 hours streaming). This is the longest streaming time in the market.
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Pure 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the lost of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Pure 13 hearing aids.
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Yes. Tele-Coil is optionally available with Pure 13. Additionally, you can order Tele-Coil in any color available for Pure 13, i.e. without any color limitation.
Motion Charge&Go is suitable for a wide range of hearing loss (mild, moderate or severe).

Fully charged Motion Charge&Go hearing aids provide an:

  • Up to 21 hours daily runtime without streaming; and
  • Up to 19 hours daily runtime with 5 hours direct streaming.

The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

A full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows up to 6 hours additional usage.

Lithium-ion battery is currently the best rechargeability solution in the market mainly with its:

  • Longer daily runtime,
  • Longer overall lifetime,
  • Shorter charging time (together with a fast charging option), and
  • Higher convenience for the hearing aid wearer.

Motion Charge&Go uniquely offers the revolutionary wireless inductive charging with the following benefits:

  • Increased ease of use because exact placement of the device in the charger’s cradle is not required
  • No electronic contacts that can collect dirt and debris
  • Improved water, sweat and dust resistance 
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Pure Charge&Go, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion Charge&Go hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia App, which is freely downloadable onto your smartphone.
Motion 13 is suitable for all levels of hearing loss (mild, moderate, severe or profound).
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVPTM (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.
Yes. With Motion 13, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click here for the list of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Motion 13 hearing aids.
Yes. Tele-Coil is optionally available with Motion 13. Additionally, you can order Tele-Coil in any color available for Motion 13, i.e. without any color limitation.
Insio Nx ITC/ITE is suitable for a wide range of hearing loss (mild, moderate or severe).
Yes. With your Insio Nx ITC and ITE devices, you can use direct audio streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory. Click hear for the list of made-for-iPhone compatible Apple devices
Yes. With our StreamLine TV accessory, you can stream from your TV directly into your Insio ITC and ITE hearing aids.
There is a push button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
Yes. Insio Nx ITC and ITE are compatible with our CROS Pure 312 Nx accessory, which enables to use them in case you have a one-sided hearing loss.
Yes. We offer a direct and very convenient remote control of your Insio hearing aids via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.
With the Twin Phone functionality we offer, optional push button, the Signia app or miniPocket accessory, you can hear a phone call in both hearing aids if your phone will be held close to one hearing aid. Music and TV streaming are not supported.
Yes. You can use our new Insio together with our new CROS Silk accessory. They are compatible with each other and provide the best hearing quality together with highest discretion.

The CROS Pure Charge&Go Nx is compatible with the following hearing aids:

  • Pure Charge&Go Nx 7/5/3 Nx
  • Motion Charge&Go Nx 7/5/3 Nx

Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx hearing aids, mentioned in the FAQ above, which support:

  • Direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard, and
  • Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. CROS Pure Charge&Go Nx is compatible with the Signia Nx hearing aids, mentioned in the FAQ above, which support audio streaming from your TV via our StreamLine TV accessory.
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*

A fully charged CROS Pure Charge&Go device provides up to 21 hours daily runtime.


The runtime of all lithium-ion rechargeable batteries reduces over time. The estimates are based on fresh lithium-ion rechargeable battery capacity. Under normal operating conditions, the battery will retain up to 80% of its initial capacity after 2 years of use. Please note that battery performance will vary depending on individual usage patterns and environmental conditions.

Full charge takes 3-4 hours.
Yes. Only 30 minutes charging allows up to 6 hours additional usage.

CROS Pure 312 Nx is compatible with the following hearing aids:

  • Pure 312 7/5/3 Nx
  • Pure 13 Nx 7/5/3 Nx
  • Pure Charge&Go Nx 7/5/3 Nx
  • Motion 13 Nx 7/5/3 Nx
  • Motion 13P Nx 7/5/3 Nx
  • Motion Charge&Go Nx 7/5/3 Nx
  • Insio Nx ITC/ITE 7/5/3 Nx with Bluetooth

Yes. CROS Pure 312 Nx is compatible with the Signia Nx hearing  aids, mentioned in the FAQ above, which support:

  • Direct streaming from iOS (Apple) devices with “made-for-iPhone (MFi) hearing aids” standard, and
  • Audio streaming from other mobile devices (Android smartphones, older Apple devices, PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Yes. CROS Pure 312 Nx is compatible with the Signia Nx hearing aids (mentioned in the FAQ above) which support audio streaming from your TV via our StreamLine TV accessory.
Many hearing aid users do not like the sound of their own voice as it sounds loud and unnatural. Our revolutionary OVP™ (Own Voice Processing) function provides you with a natural sounding own voice combined with optimal hearing of all other sounds for the most pleasant, natural listening experience.*
There is a rocker switch on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.

CROS Silk Nx is compatible with the following hearing aids:

  • Silk 7/5/3 Nx
  • Insio 7/5/3 Nx
Definitely yes. Our CROS Silk is the smallest solution in its class.
Yes. We offer a direct and very convenient remote control of your CROS Silk device via our Signia app, which is freely downloadable onto your smartphone.
Yes. Our miniPocket accessory also provides a highly convenient remote control.

Signia app / TeleCare

All Signia Xperience hearing aids with Bluetooth.  
Yes.  The Signia Assistant available for all performance levels

The Signia Assistant can apply solution to common issues by changing the following parameters of the first program of the hearing aids:

  • Own Voice Processing
  • Dynamic Soundscape Processing (DSP)
  • Gain/Compression

Yes.

There is a reset button for both you in Connexx and for the wearer in the app. This reverts the settings back to the original hearing aid fitting. To know more, please check the “Signia Assistant How-To” document available for download on this page.

There are several reasons why the Signia Assistant might not be available: 

  • Your client doesn't have an Xperience hearing aid with Bluetooth paired with the app.
  • Signia Assistant is not available in your country (please contact your Signia representative to know which countries Signia Assistant is available in).
  • Hearing aids were fitted before Signia Assistant was released (If this is the case, see Q7).
No datasource set, or datasource is wrong template type (or context item, if no datasource set)

Yes, you need to connect the devices to Connexx, then go to the configuration page; there’s a checkbox for activating the Signia Assistant for previously fitted devices (pre-Signia Assistant).

If you’re using TeleCare, please ask your local contact how this can be utilized.

No. The processing power and neural network is hosted online, and there is not an offline solution. This also ensures that the knowledge encapsulated in it is always up to date. 
Yes, with the natural limitations in terms of tools for a monaural fitting.  
Signia cannot trace any personal information at all. The whole system is 100% anonymized, and only big group data is analyzed; no individual data is collected. This is extremely important and the basis for the whole system. We couldn’t have such a system if anything was traceable. Our “Privacy Policy” is displayed in the App (Settings->Imprint->Privacy policy).
The Signia app is freely downloadable in the Apple App Store and Google Play Store of all compatible iOS and Android devices.
The Signia app is compatible with the complete Signia hearing aid portfolio except Fun and Fast.

The Signia app is compatible with most of the Android (Android 7.0 and higher) and Apple (iOS version 11 and higher, iOS 12 recommended) devices. You will find the list of the recommended Android devices for the optimal app stability on the Signia app website.

 

Using the Signia app, you can:

  • Change the hearing program and microphone volume level;
  • Adjust the sound balance (basses and trebles)
  • Adjust the Tinnitus therapy signal (if available)
  • Adjust the directionality of the hearing aid microphones individually by using the 360° Spatial Configurator
  • Manage you audio streaming devices (e.g. StreamLine TV, StreamLine Mic, CROS devices, etc) and control their volume discreetly.
  • Stay in closer contact with your hearing care professional and get individual remote support via TeleCare (a prior activation by your hearing care professional is needed)

As a result the Signia app offers you a wide variety of individual adjustment options enabling further personalization of your hearing experience.

Depending on the operating system of your mobile device as well as the type of your hearing aids, the Signia app may require some initial permissions like:

  • Receiving notifications
  • To get notifications from your HCP
  • Accessing the motion & fitness activity
  • To improve your listening experience while you are moving, walking or in any other activity
  • Accessing the location services:
    To use the activity/movement/walking detection feature
    To keep the application alive in the background
    Please note: No location data is transferred!
  • Accessing the camera, audio, photos, media and files
  • To receive a video call from your hearing care professional (available upon prior activation by your hearing care professional
  • The Signia hearing aids of your client should be compatible with TeleCare. Please note that TeleCare is compatible with the full Signia hearing aid portfolio (except Fun and Fast).
  • The smartpone of your clint should be compatible with the Signia app. Please check the Signia app website for the list of the compatible devices.
  • A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
The easy and intuitive setup process enable you to activate TeleCare within few minutes. Please follow the steps described in our Quick Guide.
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.

The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- certified. Sivantos has no access to your personal data.


The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).

We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.

Accessories

The Signia Active charger doubles as a fully closable and portable storage case. It contains a lithium ion rechargeable battery to keep your Signia Active devices topped-up with charge when you're on the go. The Signia Active charger can itself be recharged either with a USB-C cable or via Qi wireless charging technology. When fully charged, it can charge a pair of Signia Active devices up to three times.
Motion X is charged inductively via the Inductive Charger II.
Motion P and SP are charged galvanically and can either be charged with the standard charger, which is a basic charger with drop-in charging wells, or with the Dry&Clean charger.  The Dry&Clean charger is a unique, three-in-one solution that charges, dehumidifies, and sanitizes (via UV light) the hearing devices simultaneously.
Users can choose between three charger options depending on their needs and preferences. The Standard Charger provides a reliable charger with a nice design.  The Pure Dry&Clean Charger offers three-in-one functionality to charge, dehumidify, and sanitize (via UV-C light) the hearing aids in one step, keeping them both charged and well-maintained.  The Pure Portable Charger is an on-the-go solution with an integrated powerbank that can provide up to three additional full charges to a pair of hearing instruments.
No, they are not. EarWear 3.0 is compatible with Motion X BTEs and will be compatible with all Signia products going forward.
Yes, the same measuring tool is used for both the miniReceiver 3.0 and ThinTube 3.0.
Yes, they are.
You may still need to use a handling tool when replacing the receiver wire/thin tube for custom ear tips. For this reason, a handling tool is provided in all starter kits.
You can find the list of all compatible Apple devices as well as Signia hearing aids by clicking on the link below. 
Made for iPhone hearing aids
Yes, with Signia hearing aids you will be able to stream the sound into both ears and enjoy the stereo sound quality.
If you get a phone call while you are streaming music, then you will hear the ringtone of the phone call and the music streaming will be paused automatically. As soon as the call has ended, the music streaming continues from the point where it has been paused.
In case you have a non-Apple mobile device with Bluetooth functionality, you can still enjoy audio streaming by using our StreamLine Mic accessory.
Currently, StreamLine Mic is compatible with all Signia Xperience and Signia Nx hearing aids with Bluetooth connectivity.

The StreamLine Mic enables direct connectivity to the following devices:

  • Bluetooth-enabled Android devices
  • Bluetooth-enabled Apple devices
  • Bluetooth-enabled PCs, laptops and older phone

For al devices mentioned above, the Bluetooth FW version should be 4.2 or higher

No, you do not necessarily need an app to use the StreamLine Mic. However, you can use the Signia app as a remote control to control the microphone volume. Learn more about the Signia app

No. You do not need to have a special hearing program to use StreamLine Mic.


In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

No. The StreamLine Mic does not need to be activated in Connexx.


In this way, the StreamLine Mic offers the wearers a very convenient plug-and-play solution.

StreamLine Mic can be paired with max. eight (8) Bluetooth devices.


Nevertheless, only one (1) Bluetooth source can be used actively at the same time.


Pairing has to be done only once. StreamLine Mic connects to the first Bluetooth device within reach automatically. To switch to another device, the Bluetooth connection of the active device has to be disabled.

The StreamLine Mic provides up to 6 hours battery runtime with full functionality, i.e. continuous streaming.


Full charge takes approximately 2 hours.


The StreamLine Mic can be charged via USB or usual plug-in (all necessary cables are included in the package).

The charging status can be followed very intuitively via the different colors of the device’s power status indicator.

Currently, StreamLine TV is compatible with Signia Xperience and Signia Nx hearing aids with Bluetooth.

No, you do not necessarily need an app to use the StreamLine TV. However, you can use the Signia app as a remote control:

  • To adjust the volume, and
  • To start streaming remotely without any need to have a dedicated hearing program for TV streaming.

Learn more about the Signia app

Yes. You can pair an unlimited number Bluetooth hearing aids with your StreamLine TV at the same time and you can stream to them at the same time as well.

No, you cannot pair your hearing aids with multiple StreamLine TVs at the same time.

In order to be able to stream from another StreamLine TV at home, you have to re-pair your hearing aids with it (turn the hearing aids off and on – by opening and closing the battery door -, put your hearing aids onto the top side of the StreamLine TV and wait for app. 30 seconds).

StreamLine TV can be used without the Signia app.

In order to activate the TV Stream directly from the Nx Hearing Aids, please follow this workflow in Connexx:

If you fit any Nx instrument and you go to “Configuration” in Connexx you can set the Rocker Switch to “TV Stream” which automatically connects the hearing aid to the StreamLine TV.

This can be applied for short press and medium press.
Go to the top