Why the Signia Assistant is the smart way to better address your clients’ needs

Imagine being able to accompany your clients every single step of their hearing journey outside your office? Now you can – with the revolutionary Signia Assistant.

The Signia Assistant acts as an extension of yourself so you can see the challenges they experience in their daily life. It also supports them in optimizing their hearing experience with confidence, as 93% of hearing aid wearers say the Signia Assistant boosts their confidence to rely on their hearing aids and lets them feel more in control of their hearing success.¹

Via the Signia app on your clients’ smartphone – both iOS and Android – the revolutionary artificial intelligence (AI) of the Signia Assistant supports them around the clock in the form of intuitive text-based dialogue. Easy to use, it offers small sound adjustments when needed and how-to videos to answers handling questions. All they need is their Signia Augmented Xperience (AX) or Signia Xperience (X) hearing aids² and the app.

The first live deep neural network AI for hearing aids

The Signia Assistant is a highly intelligent system that is inspired by the way the human brain’s neural network solves challenges. It learns from every interaction, conducted completely anonymously. With its live deep neural network, the Assistant ensures that your clients get the best possible solution for any given situation, consistently tailored to their specific needs and preferences.

This marks a revolution in hearing care, moving from assumptions to data-driven knowledge and away from a one-size-fits-all approach to precisely tuned hearing for every individual. As a result, 93% of Signia Assistant users regard it as a meaningful innovation that raises their satisfaction with their hearing aids in difficult listening situations.¹ In this way, the Signia Assistant delivers the next level in modern optimized care.

Full transparency and integration in the Connexx fitting software

In Connexx, you are able to see all the adjustments that the Signia Assistant made since your last session. You can view details about each specific interaction: The situation your client was in at a particular date and time, the issue that required assistance, and the solution implemented by the Assistant.

A game-changing solution

When getting fitted with hearing aids for the first time, there’s a lot of information to take in. Many new wearers feel insecure in handling and cleaning their devices when they get home. Some even stop using the hearing aids if a problem occurs. As a result, you can often find yourself repeating information and instructions during follow-up appointments.

The Signia Assistant resolves these issues brilliantly. It provides your clients with easy answers to all questions on handling, including showing them helpful videos in the app that are relevant to their specific device. In this way, people get the support they need during the entire onboarding process and you can spend the time at follow-up appointments more effectively.

By providing tailored settings specific to each individual, the Signia Assistant increases the benefit of the hearing aids, according to 87% of wearers.¹ Strongly perceived as a meaningful innovation, the Signia Assistant also drives sales because an overwhelming 87% of consumers would choose hearing aids with such an assistant when buying new devices.¹

After using the Signia Assistant and experiencing its benefits, 8 out of 10 people would recommend trying hearing aids with the Signia Assistant to a friend. Only Signia offers such a comprehensive and convincing solution, making Signia Assistant a great differentiator for your business.¹

Your smart solution for more satisfied customers

With the Signia Assistant you can:

• Make your clients feel in control and confident that they can get support 24/7
• Increase your client satisfaction and conversion rate with the power to address new and experienced hearing aid wearers’ needs more accurately
• Increase the quality of follow-up appointments through a new level of real-world usage insights
• Fine-tune with ease by seeing exactly how your clients choose to personalize their hearing experience
• Free up your time by reducing the amount of avoidable return visits through easy guidance and minor adjustments

To enjoy all these benefits, encourage your clients to use the Signia app – it’s a small effort to ensure a big reward for you and for them.

¹ Hoydal, Fisher, Wolf, Branda, Aubreville: Empowering the wearer: AI-based Signia Assistant allows individualized hearing care (Hearing Review 2020;27(7):22-26)

² Not compatible with Silk X