Signia Assistant is the smart new way to better address your clients' needs
Imagine being able to accompany your client every single step of their hearing journey outside your office?
Signia Assistant is the smart new way to better address your clients’ needs. It acts as an extension of yourself so you can see the challenges they experience in their daily life. It also supports them in optimizing their hearing experience with confidence, as 93% of hearing aid wearers say the Signia Assistant boosts their confidence to rely on their hearing aids and lets them feel more in control of their hearing success.¹
Via the Signia app on your clients’ smartphone – both iOS and Android – the revolutionary artificial intelligence of Signia Assistant supports them 24/7 in the form of intuitive text-based dialogue. Easy to use, it offers small sound adjustments when needed and how-to videos to answers handling questions. All they need is their Signia X or AX hearing aids² and the app.
The world’s live first deep neural network for hearing aids
The Signia Assistant is a highly intelligent system that is inspired by the way the human brain’s neural network solves challenges. It learns from every interaction, conducted completely anonymously. With its live artificial intelligence deep neural network, the Assistant ensures that the end-user always gets the best possible solution for any given situation, always tailored to their specific needs and preferences.
This marks a revolution in hearing care, moving from assumptions to data-driven knowledge and away from a one-size-fits-all approach to precisely tuned hearing for every individual.
As a result, 93% of Signia Assistant users regard it as a meaningful innovation that raises their satisfaction with their hearing aids in difficult listening situations.¹ In this way, the Signia Assistant delivers the next level in modern optimised care.
Full transparency and integration in the Connexx fitting software
In Connexx, you are able to see all the adjustments that the Signia Assistant made since your last session. You can view details about each specific interaction: The situation your client was in at a particular date and time, the issue that required assistance, and the solution implemented by the Assistant.
Discover Connexx
A game-changing solution
When getting fitted with hearing aids for the first time, there’s a lot of information to take in. Many new wearers feel insecure in handling and cleaning their devices when they get home. Some even stop using the hearing aids if a problem occurs. As a result, you can often find yourself repeating information and instructions during follow-up appointments.
The Signia Assistant resolves these issues brilliantly. It provides your clients with easy answers to all questions on handling, including showing them helpful videos in the app that are relevant to their specific device. In this way, people get the support they need during the entire onboarding process and you can spend the time at follow-up appointments more effectively.
By providing tailored settings specific to each individual, Signia Assistant increases the benefit of the hearing aids, according to 87% of wearers.¹ Strongly perceived as a meaningful innovation, the Signia Assistant also drives sales because an overwhelming 87% of consumers would choose hearing aids with such an assistant when buying new devices.¹
After using the Signia Assistant and experiencing its benefits, 8 out of 10 people would recommend trying hearing aids with the Signia Assistant to a friend. Only Signia offers such a comprehensive and convincing solution, making Signia Assistant a great differentiator for your business.¹
¹ Hoydal EH, Fisher R-L, Wolf V, Branda E, Aubreville M. Empowering the wearer: AI-based Signia Assistant allows individualized hearing care. Hearing Review. 2020;27(7):22-26.
² Not compatible with Silk X
Signia Assistant
Your smart solution for more satisfied customers
With the new Signia Assistant you can:
- Make your clients feel in control and confident that they can get support 24/7
- Increase your client satisfaction and conversion rate with the power to address new and experienced hearing aid wearers’ needs more accurately
- Increase the quality of follow-up appointments through a new level of real-world usage insights
- Fine-tune with ease by seeing exactly how your clients choose to personalise their hearing experience
- Free up your time by reducing the amount of avoidable return visits through easy guidance and minor adjustments
FAQs Signia Assistant
All Signia Xperience hearing aids with Bluetooth.
Yes. The Signia Assistant available for all performance levels
The Signia Assistant can apply solution to common issues by changing the following parameters of the first program of the hearing aids:
- Own Voice Processing
- Dynamic Soundscape Processing (DSP)
- Gain/Compression
Yes.
There is a reset button for both you in Connexx and for the wearer in the app. This reverts the settings back to the original hearing aid fitting. To know more, please check the “Signia Assistant How-To” document available for download on this page.
There are several reasons why the Signia Assistant might not be available:
- Your client doesn't have an Xperience hearing aid with Bluetooth paired with the app.
- Signia Assistant is not available in your country (please contact your Signia representative to know which countries Signia Assistant is available in).
- Hearing aids were fitted before Signia Assistant was released (If this is the case, see Q7).
Yes, you need to connect the devices to Connexx, then go to the configuration page; there’s a checkbox for activating the Signia Assistant for previously fitted devices (pre-Signia Assistant).
If you’re using TeleCare, please ask your local contact how this can be utilized.
No. The processing power and neural network is hosted online, and there is not an offline solution. This also ensures that the knowledge encapsulated in it is always up to date.
Yes, with the natural limitations in terms of tools for a monaural fitting.