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With TeleCare, you have an opportunity to communicate directly with your patients, monitor overall satisfaction, and quickly address issues and concerns throughout their trial period. This guide provides tips on how to integrate Signia TeleCare into your existing workflow in the most practical and efficient manner.

1. Fitting appointment

 

Goals

– Complete FirstFit in Connexx

– Transfer settings to Signia TeleCare

– Download the myHearing App with patient

Time with TeleCare:

5 minutes

Who

– Administrative assistant (AA)

– Hearing Care Professional (HCP)

– Patient

 

Pro tip

 

AA installs and reviews the myHearing app with the patient

 

Resource

 “How to get started with Signia TeleCare” (section 4)

 

 

2. Review Progress and Satisfaction ratings

Goals

 Use patient Progress and satisfaction ratings to  prioritize messaging and remote tuning

Time with TeleCare:

2 minutes

Who

 AA, HCP

Pro tip

View Patients List at your convenience

– Log in to your TeleCare Portal at the start of your working day.

– Go to USER > Profile > Edit > CONFIGURATION* and enable “Receive Alert Messages” via SMS or e-mail

– When you receive alert messages, go to the Patient List to see new alerts. We also recommend quickly checking this list occasionally for updates.

If Satisfaction ratings = 4 or 5 and Progress is good: No need for action

If Satisfaction ratings = 1, 2 or 3 and/or Progress is slow, send a reminder message to complete their hearing lessons and submit satisfaction ratings, propose remote-tuning adjustments, and/or reschedule follow-up appointment (sooner) to resolve any issues

If Satisfaction ratings are not submitted and/or Progress = 0%, send a reminder message to complete their hearing lessons and submit satisfaction ratings

Resource “How to manage follow-up visits and close patients with the TeleCare Portal” (section 1)

 

 

3. Messaging & Remote tuning adjustments

Goals

– Communicate with patient
– Resolve patient issues/concerns

Time with TeleCare:

Messaging = 1 minute

Remote tuning = 3 minutes

Who

– AA (messaging)

– HCP (messaging and/or Remote Tuning)

Pro tip

– Messaging: Based on Satisfaction ratings and Progress (see section #2), AA or HCP should message the patients via the TeleCare portal

– Remote tuning: Based on Satisfaction ratings and Progress (see section #2), HCP should send remote tuning adjustments via the TeleCare Portal

Hearing care professionals have found that many issues patients encounter, during their trial, can be resolved with very basic changes to their hearing instrument settings. Remote tuning capabilities, allow you to quickly resolve issues for your patients, eliminating an additional visit to your office.

Resource

 “How to make remote tuning adjustments in the TeleCare Portal” 

 

4. Conduct follow-up appointments remotely via Video Call

Goals – Fine tune your patients hearing aids while they are in their everyday surroundings

– Save time both for you and your patients

Time with TeleCare:

Same as regular appointments

 

Who HCP
Pro tip – Schedule your video call appointments the same way you do with your regular appointments

– Educate your patients to always ask their questions through the myHearing App

 

Resource  Making video calls with Signia TeleCare

5. End of patient trial

Goals

 End a patient trial and indicate outcome

Time with TeleCare:

1 minute

Who

 HCP
Pro tip

Document your overall success by indicating the success of the trial.

Go to Patient Profile > Settings > Finish Trial and Select “Yes” or “No”

Resource

“How to manage follow-up visits and close patients with the TeleCare Portal” (section 3)