Líderes en asistencia en remota para el éxito de prueba y una mayor satisfacción del cliente

Remote Tuning

Ensure your clients feel comfortable with their hearing aids wherever there are. With TeleCare you can have any issues solved quickly by making adjustments remotely. TeleCare also allows you to communicate live via voice or video during the remote session.

CareChat

Stay in closer contact with your clients via chat messages, voice or video call. You can use TeleCare to communicate directly via your clients' smartphone. It takes less time than traditional practice vsits and allows you to troubleshoot any problems as quickly and efficiently as possible.

Daily Satisfaction Ratings

Predict trial success with ease, by monitoring how your clients feel about their hearing experience on a daily basis. Clients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments and wearing time in TeleCare, so you can promtly intervene to help e.g. by remote tuning.

Hearing Lessons

Give your clients the opportunity to get to know their hearing aid at their own pace. They can rate their experience of the situations they are in, which makes the differences between devices visible - and clients feel listened too. making it much easier to select the right hearing aid. 

The proven remote audiology solution

Closer customer contact

74% of TeleCare professionals use the tool for closer contact with their customers and to offer them a better service.*

Higher satisfaction

7 out of 10 TeleCare professionals strongly agree that TeleCare increases patient satisfaction.**

Higher acceptance

Patients fitted with TeleCare have a 19% higher acceptance rate than patients fitted without TeleCare.***

Comience hoy a mejorar su negocio:

Try TeleCare. It's free!

Cómo trabajar con TeleCare

How to register in TeleCare Portal
How to activate your clients for TeleCare
How to perform full live remote tuning via Connexx
How to perform basic remote tuning via TeleCare Portal
Client communication and monitoring via TeleCare
How to set up an organization in the TeleCare Portal

FAQs TeleCare

  • The Signia hearing aids of your client should be compatible with TeleCare. Please note that TeleCare is compatible with the full Signia hearing aid portfolio (except Fun and Fast).
  • The smartpone of your clint should be compatible with the Signia app. Please check the Signia app website for the list of the compatible devices.
  • A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
The easy and intuitive setup process enable you to activate TeleCare within few minutes. Please follow the steps described in our Quick Guide.
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.
We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.

Technical requirements and prerequisites to use TeleCare and full-life remote fine-tuning:

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Aplicación Signia

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Más información

Teléfonos inteligentes compatibles con la Aplicación Signia:

  • Apple devices: The Signia app is compatible with all Apple devices with the iOS version 9.3 and higher.
  • Android devices: The Signia app is compatible with most of the Android (Android 5.0 and higher) devices.

For the optimal stability of the app while using it with our Bluetooth hearing aids we recommend using the following Android devices:

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