With TeleCare, you have an opportunity to communicate directly with your patients, monitor overall satisfaction, and quickly address issues & concerns throughout their trial period. This guide provides tips on how to integrate Signia TeleCare into your existing workflow in the most practical and efficient manner.

1. Fitting appointment

 

Goals

– Complete FirstFit in Connexx

– Transfer settings to Signia TeleCare

– Download the myHearing App with patient

Time with TeleCare:

5 minutes

Who

– Administrative assistant (AA)

– Hearing care professional (HCP)

– Patient

 

Pro tip

 

AA installs and reviews the myHearing app with the patient

 

Resource

 “How to get started with Signia TeleCare” (section 4)

 

 

2. Review Progress and Satisfaction ratings

Goals

 Use patient Progress and satisfaction ratings to  prioritize messaging & remote tuning

Time with TeleCare:

2 minutes

Who

 AA, HCP

Pro tip

View Patients List at your convenience

– Log in to your TeleCare portal when you first arrive to the office

– Go to USER > Profile > Edit > CONFIGURATION* and enable “Receive Alert Messages” via SMS or e-mail

– Glance at View Patients List whenever you receive an Alert message or once or twice a day when you have a minute available between patients

If Satisfaction ratings = 4 or 5 and Progress is good: No need for action

If Satisfaction ratings = 1, 2 or 3 and/or Progress is slow, send a reminder message to complete their hearing lessons and submit satisfaction ratings, propose remote-tuning adjustments, and/or reschedule follow-up appointment (sooner) to resolve any issues

If Satisfaction ratings are not submitted and/or Progress = 0%, send a reminder message to complete their hearing lessons and submit satisfaction ratings

Resource “How to manage follow-up visits and close patients with the TeleCare Portal” (section 1)

 

 

3. Messaging & Remote tuning adjustments

Goals

– Communicate with patient
– Resolve patient issues/concerns

Time with TeleCare:

Messaging = 1 minute

Remote tuning = 3 minutes

Who

– AA (messaging)

– HCP (messaging and/or Remote Tuning)

Pro tip

– Messaging: Based on Satisfaction ratings and Progress (see section #2), AA or HCP should message the patients via the TeleCare portal

– Remote tuning: Based on Satisfaction ratings and Progress (see section #2), HCP should send remote tuning adjustments via the TeleCare portal

Hearing care professionals have found that many issues patients encounter, during their trial, can be resolved with very basic changes to their hearing instrument settings. Remote tuning capabilities, allow you to quickly resolve issues for your patients, eliminating an additional visit to your office.

Resource

 “How to make remote tuning adjustments in the TeleCare Portal” 

 

4. Follow-up appointment

Goals – Review ratings and feedback with your patient

– Synchronize with Connexx

Time with TeleCare:

2 minutes

Who HCP
Pro tip  Overview:

– Discuss Satisfaction ratings with all patients

– Discuss Wearing time and Usage details (Pure 13 BT wearers)

Ratings: Discuss positive and negative experiences

By discussing the information above, you can determine whether or not programming changes are necessary. If fine-tuning changes are made in Connexx, synchronize new settings with the TeleCare portal

Resource  “How to manage follow-up visits and close patients with the TeleCare Portal” (section 2)

 

 

5. End of patient trial

Goals

 End a patient trial and indicate outcome

Time with TeleCare:

1 minute

Who

 HCP
Pro tip

Document your overall success by indicating the success of the trial.

Go to Patient Profile > Settings > Finish Trial and Select “Yes” or “No”

Resource

“How to manage follow-up visits and close patients with the TeleCare Portal” (section 3)